Open your settings
- In your dashboard, choose your name at the bottom of the menu on the left.
- Choose Settings. The General tab opens first.
Billing is on the Plans & Billing tab next to it (see Subscriptions).
Your profile
- Profile photoChoose the photo to upload a new one, then zoom or rotate it to fit.
- UsernameNo spaces, and it must be free; if it isn’t, you’ll see “This username is already taken. Choose another.” It’s part of your public profile and portfolio addresses.
- Website, Place and AboutShown on your profile page. Website is there once you subscribe.
Choose Save changes when you’re done.
Under Public profile, tick or untick Enable public profile to show or hide your profile page at /profile/ plus your username. It saves straight away; View profile → opens it.
Change your email address
Your email is what you log in with, and where account emails go.
- Under Email, type the address you want in New email. Current email shows the one you use now.
- Type your Current password and choose Change email.
“Email updated. Use the new address the next time you log in.” confirms it.
Change your password
- Under Password, type your Current password.
- Type the New password, then type it again in Repeat new password. It must be different from your current one.
- Choose Change password.
A new password needs at least 6 characters, using at least three of: lower case, upper case, numbers and symbols. Avoid common words and your own email address. “Changing your password signs you out on every other device.” You stay signed in where you made the change.
Forgot your password?
- On the sign-in page, choose Forgot password?
- Type the Email you signed up with and choose Send reset link.
- Open the link in the email, type your New password twice and choose Reset password. Then choose Sign in.
Reset links expire. If yours has, choose Request a new one on the page it opens.
Log out or sign out other devices
Under Account at the bottom of the General tab, Logout signs you out of this browser only; it’s also in the menu under your name. Sign out other devices signs out every other browser and device, and keeps you signed in here. Use it if you’ve signed in on a shared computer or lost a phone.
Delete your account
Deleting your account can’t be undone. If you only want to stop paying, cancel or pause your plan instead, and your tours stay in your account (see Subscriptions). The delete warning doesn’t say whether it also cancels a plan bought on teliportme.com, so cancel that first in Plans & Billing.
- Under Account, choose Delete account.
- Read the warning. It says you’ll lose access to your Uploaded panoramas, Created tours & collections, Your followers and any Existing Business subscription, and “You cannot undo this action.”
- Choose Yes, Delete to go ahead, or Don’t delete to keep your account. Once it’s deleted, you’re signed out.
Subscribed in one of our apps? The warning says to cancel that subscription in the App Store or Google Play yourself. See Refunds for App Store and Google Play purchases.
Common questions
How do I change the email address on my TeliportMe account?
Open Settings from your name in the dashboard, type the new address under Email, enter your current password and choose Change email. Log in with the new address from then on.
I forgot my TeliportMe password. How do I reset it?
Choose Forgot password? on the sign-in page, enter your email and choose Send reset link. The email’s link lets you choose a new password; if it has expired, request a new one.
What happens to my tours if I delete my account?
Deleting your account means you lose access to your uploaded panoramas, tours and collections, and you can’t undo it. To keep your tours but stop paying, cancel or pause your plan instead.
Does deleting my account cancel an App Store or Google Play subscription?
No. A subscription bought in one of our apps has to be cancelled in the App Store or Google Play. Only Apple or Google can refund it.